MimiEvery customer. Every channel. One desk.
Already have a workspace? Sign in
Inbox here, chat there, deals in a database, tasks on a board — and a CRM that waits for someone to type it all in.
The working day hops between inbox, chat, board and CRM — and every hop drops context on the floor.
A customer's history is split across channels and mailboxes. Nobody sees it end to end.
A database CRM is only as true as its last manual update — and busy weeks are exactly when those stop.
MimiDesk puts conversations, CRM and work on one desk, and connects to the tools you already use — starting with email, more channels on the way. Mimi works with the whole story, and so do you. See the desk
Every channel lands on one desk. Email, WhatsApp, Instagram, Messenger, Telegram, X, Google Business, calls, live chat and SMS become one conversation per customer — read in order, answered by a person, with the customer's record filling itself in from what was actually said. No tabs to switch. No story to reassemble.
WhatsApp
TelegramStylised illustration — the conversations are invented.
Each one built where the conversation already is — scroll, and meet them one by one.
Desk
Shared inboxes carry the conversations a team is accountable for — support, sales, finance — with assignment, snooze, tags and a clear answer to who owns what. Beside them, every person keeps their own named business mailbox, private by default.
More about Desk →Team
Direct messages with teammates sit in the same workspace as the customer conversations they are about — no copy-pasting a thread into a chat tool to discuss it. Inside any conversation, notes, @mentions and side conversations keep the discussion attached to its subject.
More about Team →CRM
Database CRMs ask your revenue people to stop working and go type updates into a system. MimiDesk's CRM is built where the work already happens: contacts and companies are created from real correspondence, and the customer's whole history sits beside every conversation — no switching, no data entry, no stale records.
More about CRM →Knowledge
Your team answers the same good questions every week — today those answers live in your conversations, and search finds them when you need them again.
The Knowledge app makes them reusable on purpose: articles written from real answers, and a help centre your customers can read. It is on its way, and this page will say more only when it ships.
More about Knowledge →Projects
Work that comes out of a conversation stays attached to it: tasks live on the thread that created them, so “what did we promise, and is it done?” is answered where the promise was made.
A full Projects app for the whole hub is part of the MimiDesk direction — it will appear here when it ships, not before.
More about Projects →Insights
Volumes, response times against business hours, what is waiting and who is carrying the load — computed from metadata, honouring each person's analytics consent, and never reading message bodies. Leaders see the shape of the work; the mail stays where it belongs.
More about Insights →
Mimi AI
Already in the conversation you are in. Mimi catches you up and stays out of the way — easy to reach, hard to find annoying.
Context
Mimi reads the conversation you are in and catches you up: what happened, why it matters, what you can do. No brief needed.
Control
Off by default for your workspace. You decide if conversation content ever reaches a model, the audit log shows exactly what was sent, and nothing she drafts goes out without a person sending it.
Character
Never annoying, honest when uncertain, no fake intelligence. When Mimi is not sure, she says so plainly — and she never claims analysis that did not happen.
Every part of Mimi ships under the same rules. More of her lands the same way.
One shape, every catch-up
What happened, why it matters, what needs doing. Every summary follows that pattern instead of a wall of text, so a thread that ran for weeks takes a moment to pick up.
The switch is yours
AI is off for every workspace until an admin turns it on — and the settings page says exactly what is sent, and where, before anyone flips it.
Every send on the record
The audit log records every send to a model. It records every refusal too.
People press send
Mimi prepares; a person sends. Nothing she drafts leaves the workspace without someone choosing to send it.
Honest when unsure
Confidence is earned by accuracy, not performed. When Mimi is not sure, she says so plainly — and she never claims analysis that did not happen.
Works without her
Every part of MimiDesk works with Mimi switched off. She adds to the workflow; she never gates it.
Every customer-facing team, one workspace — worked as conversations.
MimiDesk is not a pitch deck. 3LI runs its own customer conversations on it, every working day.
The same workspace, the same Mimi, the same rules — we feel our own rough edges before you do.
Why we built it →Your workspace runs in the European Union (North Europe — Ireland), behind private networking.
Personal mailboxes stay personal. Analytics for leads are computed from metadata — volumes and timings, never message bodies.
Export what is yours and erase what you ask us to erase — both are product capabilities, not support requests.
